|
January
2002 Features
ARTICLE
ONE
Understanding
V-Commerce
By
Greg Harman
So
what's new with VoiceXML 2.0? Plenty. What
was a single language, VoiceXML 1.0, has been extended
into several related markup languages, each providing
a useful facility for developing web-based speech applications.
These facilities are organized into the W3C Speech Interface
Framework.
Go
to the article
ARTICLE
TWO
Let's
Talk Office Supplies
By
Dr. George White and Pilar Manchón
An
early success story of VoiceXML is the "voice automation"
of Office Depot, which with assistance from NetByTel,
transformed several of its call center functions. If
you call 1 800 GO DEPOT you can talk to a speech recognition
system that will tell you where the nearest Office Depot
stores are located. It will also allow you to check
your order status and even order items from an Office
Depot catalog. This is the tip of the iceberg for "self-service"
offered on the telephone.
Go
to the article
Be
sure to visit the Archives
to read articles from past issues of VoiceXML Review.
back
to the top
Copyright
© 2001-2002 VoiceXML Forum. All rights reserved.
The VoiceXML Forum is a program of the
IEEE Industry Standards
and Technology Organization (IEEE-ISTO).
|
